FREQUENT QUESTIONS

It is always advisable to book your transfer as far in advance as possible to guarantee availability and ensure a smooth service. In high demand seasons, such as during important events or tourist times, we recommend you book your transfer in Barcelona at least one day in advance. This way, you can ensure a punctual transfer adapted to your needs.

No, at BCN Transfers we offer pick-up services anywhere in the city of Barcelona or its metropolitan area. It is not necessary that we pick you up exclusively at the airport. If you want us to pick you up from another location, such as your hotel, a specific address or any other point in the city, just indicate it when making your reservation. Our drivers will be happy to pick you up wherever you need and take you to your destination in complete comfort and punctuality.

Yes, at BCN Transfers we offer transfer services from the Barcelona train station. If you arrive at the train station and need comfortable and reliable transportation to go to your final destination in the city, we can provide you with a private transfer. Likewise, if you need to be transferred from any location in Barcelona to the train station, we can also organize this for you. Our professional drivers will be there to greet you, help you with your luggage and ensure a safe and smooth trip.

Of course! At BCNTransfers we offer transfer services from the port of Barcelona. If you arrive on a cruise or boat and need transportation to get to your destination in the city, we can provide you with a private transfer. Our drivers will be waiting for you at the port, ready to welcome you and take you to your final destination. Likewise, if you need to be transferred from any location in Barcelona to the port, we can also organize this for you. Simply tell us your needs and we will be happy to help you.

No, at BCNTransfers we offer a private transportation service, so when you book with us, you will enjoy an exclusive transfer for you and your companions.

At BCNTransfers, we closely follow the guidelines established by health authorities and the Ministry of Health to guarantee the safety and well-being of our clients.

At BCNTransfers, we understand that plans can change and that unforeseen events can arise. Therefore, we offer a flexible cancellation policy.

To cancel a transfer, we recommend that you contact our customer service team as soon as possible. You can do it through our telephone line, or you can choose to send an email. In either case, it is important that you receive confirmation from us to ensure that the cancellation has been processed correctly.

Yes, you can make changes to a transfer reservation by calling customer service.

To offer you the best service, our drivers can wait up to an extra hour completely free of charge at the airport or train station. In the case of delays at the port, the free waiting time is 45 minutes. And in hotels a maximum of 30 minutes. If the delay is longer than that time, each additional hour will be charged as an extra.

For any questions or queries you may have, we recommend that you contact our customer service. You can do it in the following ways:

No, at BCN Transfers we are available 24 hours a day, 7 days a week.

Yes, once we receive the reservation confirmation, we will provide you with the contact information of the driver assigned for your transfer. If you need it, you can contact him directly.

Our personalized transfer service will pick you up directly at the arrivals gate. Our driver will be waiting for you with a sign that will have your name on it, so you can easily identify him.

You can easily book your transfer through the contact section of the website, indicating the date you need it. You can also write us an email or call us.

Yes. When you finalize your reservation, you will receive a confirmation by email or via WhatsApp message. This confirmation will contain all the details of your reservation, including the date and time of the transfer, the pickup and destination locations, and the assigned driver information.

No, you do not need to confirm your reservation before traveling. Once you have made your transfer reservation with BCNTransfers, our team will be in charge of reviewing and confirming all the details of your service. We will contact you to make sure everything is correct and answer any questions or concerns you may have.

Available luggage space varies depending on the type of vehicle booked.

Yes, it is possible to transport special luggage such as surfboards, bicycles, sports equipment or other bulky items. We still recommend that you inform us about these types of packages when making your reservation so that we can make the necessary arrangements and assign you a suitable vehicle with enough space.

When booking a service with BCN Transfers, the following elements are generally included:

BCN Transfers offers transfer services throughout Spain. Our goal is to provide an efficient and personalized transportation service, adapted to the needs of our clients in any location within Spanish territory.

Yes, at BCN Transfers we provide invoices for our services. If you require an invoice, we will email it to you so you can have a proper record of your transaction. Simply tell us this request at some point during or after the service and we will send it to you.

At BCN Transfers we offer various payment options for the greater convenience of our clients. We accept credit card payments, which allows you to make payment safely and quickly. You can also choose to make a bank transfer if you prefer this option. Finally, we also offer the possibility of paying in cash at the end of the service.

At BCN Transfers, our prices are established per vehicle and not per person.

Our minivans can carry up to 7 people, making them a great option for larger groups traveling together. These vehicles offer ample space and comfort so that all passengers can enjoy the trip.

At BCN Transfers we have a modern fleet of high-end vehicles to satisfy your transfer needs. The vehicles available in our fleet are:

Yes, we have child seats available in our vehicles.

That's right, at BCN Transfers we have child seats that are attached using the ISOFIX system, an internationally recognized fastening standard that provides safe and easy installation of child seats in the vehicle.

We have two child seats available in our fleet of vehicles. These chairs are designed to provide maximum safety and comfort to the little ones during transport.

The child seats that we offer on our transfers have no additional cost. They are a complementary service that we provide for the little ones during the trip.

Of course yes, your pet or companion animal is welcome at BCN Transfer and can accompany you perfectly on your trip.